Frequently Asked Questions
How long does it take?
Turn-time for transfers is typically about 2 to 3 weeks, but varies based on the current workload and the number of items you have to transfer. Should you need your items transferred sooner, please ask us. We're happy to accommodate for your event or special occasion, if we can. We also offer an "After Hours" Rush Service at an addition cost.
Do I get my original items back?
Yes. All your original media along with your new digital copies will be returned to you in numeric order (using our barcode tracking system) upon completion.
How do you keep my items from getting mixed with someone else's?
When we receive your items, the first thing we do is assign a unique permanent number to each. That number is associated with your name, printed on a label and affixed to your original item and the corresponding transfer copy. This way we always know which item and which digital copy belong to you. Before we return your items we verify each assigned number. That's how we know you're getting everything back . By the way, we've never lost or mixed up a clients tapes, NEVER!
I have a tape that is broken. Can you help?
Yes. We repair all tape formats. The cost depends on the tape type, but most tape repairs cost $35.00.
Can you download the audio or video from my cell phone, smart phone or other smart device?
In most cases, Yes. We download from most cell phone, smartphone, tablet, computer, and device. Speak with a Transfer Lab representative for details on pricing and hourly rate.
Do you ship my media somewhere else to be transferred like they do at CVS, Walmart and Walgreens?
No. All consumer format transfers are done in-house in our own facilities. However, should the need arise for us to use an outside vendor for an extremely rare, obscure format, we would clear it with you first before using one of our qualified partners.
Do you transfer and archive broadcast, commercial and professional videotapes formats?
Yes. In fact we are a leader in pro videotape transfer. We convert modern and legacy professional videotapes including: BetaCam, BetaCam SP, Digital BetaCam, BetaCam SX, DVCam, DVCPro, D2, HDV, HDCam, XD-Cam, XD-Cam HD, 3/4" U-Matic, One Inch Type-C, Two Inch Quadraplex and more.
Which motion picture film formats do you digitize?
We transfer a variety of motion picture film formats including: Regular 8mm, Super 8 (Silent), Super 8 (sound), 16mm (Silent) 16mm (optical & magnetic sound) Super 16 (silent), Super 16 (optical & magnetic sound), 35mm (silent), 35mm (optical sound) Super 35 (silent) and Super 35 (optical sound)
What scanning resolutions do you offer?
We scan 480p, 720p, 1080p, 2K.
Do you do flicker free home movie film transfer?
Yes. Our motion film transfer process is frame/shutter synchronized for flicker free transfer. (NOTE: It is possible to see some flicker in print film do sync issues during he original print development. This cannot be removed as it is part of the final print).
Can you transfer film with sound?
Yes. We transfer Super 8 magnetic sound, 16mm and Super 16 optical and magnetic sound, and 35mm optical sound.
Do you transfer Polavision film cartridges?
Yes. We transfer Polavision film. (Note: Polavision film is removed from the cartridge by hand, and then spliced and wound on to standard reels for transfer.) Polavision film takes much longer than standard film because of all the extra handling and processing required to prepare the film for digitizing.
What is your film transfer method?
We transfer all motion film using image sequencing frame-by-frame scanners with cold matrix light sources. We direct-scan the film using a custom optical chain with absolutely no distorting optics. We do not use mirrors or clunky optics which will distort the film.
I have an unusual format that i'm unable to identify. Can you help me?
in most cases, yes. We transfer nearly every existing audio and video format including obscure formats such as wire recordings, live radio transcription discs, cardboard, wood and metal transcription discs.
How can I check the status of my order?
We will text, call or email you when your order is ready. The easiest way to check the status of your order is to call 615-251-3380. You may also email us at firstname.lastname@example.org .
Can you enhance the quality of a recording?
Yes. We have extensive and vast audio/video capabilities in our fully equipment processing lab. In fact, we regularly restore, improve, enhance and repair sonic, visual and mechanical problems.
What is the cost for audio / video enhancement?
The cost varies depending on the complexity and demands of the medium, but ranges from $100 to $175 per hour.
Do you have a guarantee?
Yes. We guarantee every conversion we do for life. That means if your digital copies don't work or even if you accidentally damage them yourself, bring back the original item we will archive it again at no charge.
Can you guarantee my tape won't be damaged during transfer?
No.. We do everything in our power to make sure your tapes don't get damaged during the transfer, but we can't guarantee that they won't. We maintain our machines to prevent damage to your tapes, but 99.9% of the tape damage is actually a result of dirty, dusty or otherwise old tape or tape cartridges provided by our clients. In fact, our machines must be cleaned and repaired regularly due to the damage occurring from bad tapes provided by our clients. We understand that's just the nature of our service, so we maintain an on-site repair lab to ensure your items are transferred using a clean, calibrated transfer machine.
Where can I find publicly posted reviews of your business?
A Google search such as "Transfer Lab Reviews" should provide public comments about our services.