Frequently Asked Questions
How long does it take?
Typically turn-time for transfers is about 2 weeks, but varies based on the current workload and the number of items you have to transfer.
Do I get my original items back?
Yes. All your original media along with your new digital copies will be returned to you in numeric order (using our barcode tracking system) upon completion.
How do you keep my tapes from getting mixed with someone else's tapes?
When we receive your tapes, the first thing we do is assign a unique permanent number to each specific item. That number is associated with your name, printed on a label and affixed to your original tape and the corresponding transfer copy. This way we always know which tapes and which DVDs belong to you. Before we return your items we verify each assigned number. That's how we know you're getting everything back . By the way, we've never lost or mixed up a clients tapes, NEVER!
I don't have a VCR anymore, do you have a way I can view what's on my tapes before I transfer them?
Yes. We have a VCR and TV available for viewing the VHS format. If you have another format, we may have a machine available for use. Speak with a Transfer Lab representative to make viewing arrangements.
I have a tape that is broken, can you help?
Yes. We repair all tape formats. The cost depends on the tape type, but most tape repairs cost $35.00.
Can you download the audio or video from my cell phone, smart phone or other smart device?
Yes. We download from nearly every known cell phone, smartphone, tablet, computer, and device. Speak with a Transfer Lab representative for details on pricing and hourly rate.
Do you ship my media somewhere else to be transferred like they do at CVS, Walmart and Walgreens?
No. All consumer format transfers are done in-house in our own facilities. However, should the need arise for us to use an outside vendor for PRO BROADCAST FORMATS, we will clear it with you first.
Do you do flicker free home movie film transfer?
Yes. Our motion film transfer process is frame/shutter synchronized for flicker free transfer. (NOTE: It is possible to see some flicker in print film do sync issues during the original print development. This can not be removed as it is part of the final print).
Can you transfer film with sound?
Yes. We transfer Super 8 sound film.
Do you transfer Polavision film cartridges?
Yes. We transfer Polavision film. (Note: Polavision film is removed from the cartridge by hand, and then spliced and wound on to standard reels for transfer.) Polavision film takes much longer than standard film because of all the extra handling and processing required to prepare the film for digitizing.
What is your film transfer method?
We transfer all motion film using real-time telecine frame-by-frame scanners with cold matrix light sources. We direct-scan the emulsion side of the film using a custom optical chain with absolutely no distorting optics. We do not use mirrors or clunky optics which will distort the film. Instead we use special circuitry to correct the mirror image digitally, allowing true "microscopeography" of the images developed in the emulsion. Our cold matrix light arrays utilize 24 "daylight white" LEDs to prevent center burn-out and provide even exposure of the film from corner to corner and edge to edge.
I have an unusual format that i'm unable to identify. Can you help me?
Yes. It's likely. We transfer nearly every existing audio and video format including obscure format such as wire recordings, live radio transcription discs, cardboard, wood and metal transcription discs, stenocord magnetic belts and other dictaphone recordings, etc.
How can I check the status of my order?
We will call or email you when your order is ready. The easiest way to check the status of your order is to call 1-888-777-7172. This number works anywhere including locally in the Nashville area. You may also email us at firstname.lastname@example.org .
Can you enhance the quality of a recording?
Yes. We have extensive and vast audio/video capabilities in our fully equipment processing lab. In fact, we regularly restore, improve, enhance and repair sonic, visual and mechanical problems. Our lab is utilized daily for enhancing everything from critical audio and video evidence for legal proceedings to repairing "dog-chewed" video cassettes. We restore nearly every audio or video format in existence.
What is the cost for audio / video enhancement?
The cost varies depending on the complexity and demands of the medium, but ranges from $85 to $175 per hour.
Do you have a guarantee?
Yes. We guarantee every conversion we do for you for life. That means if your DVD stops playing or even if you scratch it, bring your tape and disc back and we will transfer it again at no charge.
Can you guarantee my tape won't be damaged during transfer?
No.. We do everything in our power to make sure your tapes don't get damaged during the transfer, but we can't guarantee that they won't. We maintain our machines to prevent damage to your tapes, but 99.9% of the tape damage is actually a result of dirty, dusty or otherwise old tape or tape cartridges provided by our customers. In fact, our machines must be cleaned and repaired regularly due to the damage that occurs from bad tapes provided by our clients. We understand that's just the nature of our service, so we maintain an on-site repair shop to ensure your tapes are transferred using a clean, calibrated transfer machine.
Where can I find publicly posted reviews of your business?
A Google search such as "The Transfer Lab Reviews" should provide public comments about our services.